At  Divamarketz , operated and managed by  Eonessence Private Limited committed , we aim to provide a smooth and convenient shopping experience. In this Cancellation Policy, “we,” “our,” and “us” refer to  Eonessence Private Limited committed , while “you,” “your,” and “user” refer to customers placing orders through our platform. Certain situations may require order cancellations, and the guidelines below apply. 

Cancellation Before Dispatch 

• Orders can be canceled within 24 hours of purchase or before shipment, whichever occurs first. 
• Cancellation requests must be submitted by contacting our support team via email. 
• Once approved, a full refund will be processed to the original payment method within 5–7 business days. 

Cancellation After Shipment 

• Orders cannot be canceled once dispatched. 
• Customers wishing to return items after delivery must follow the Return & Refund Policy procedures. 

Order Modification Guidelines 

• After placing an order, the following changes are not permitted: 
  • Changing or replacing the selected product 
  • Updating or modifying the delivery address 
• If corrections are needed: 
  • Cancel the existing order if it qualifies for cancellation 
  • Place a new order with the correct details 

Cancellation Support 

• For any questions, clarifications, or assistance regarding cancellations, contact us at:  eonessenceprivatelimited@gmail.com. 
• We are committed to handling all cancellation requests efficiently while ensuring clear communication throughout the process.