Privacy Policy    

 

"We," "our," and "us'' refers to Eonessence Private Limited who is the owner of Divamarketz. We constantly strive to protect the privacy of our users (“you”, and “your”). When you interact with our platform, this Privacy Policy helps you understand how your data is collected, used, and protected. Privacy is of utmost importance to us, and we want you to be confident and informed about how your personal information is handled. You place your trust in us when you shop with us, and we take our responsibility to protect your data seriously.  You are consenting to the practices described in this Privacy Policy by using our website, and we encourage you to read it carefully to understand our commitment to your privacy.    

Data Collection   

By using cookies and similar tracking technologies, we automatically collect certain information about your device and browsing behavior when you visit Divamarketz. IP addresses, browser types, operating systems, and the pages you visit on our site may be included in this information. This information helps us improve our website's functionality and provide you with a seamless shopping experience.  

Additionally, when you create an account or make a purchase, we collect personal information about you to enhance your shopping experience. Among the information you may provide is your name, your email address, your shipping address, your payment details, and your contact information. This information is handled with the utmost care and is only used for fulfilling orders, providing customer support, and enhancing our services.  

We may also collect information that you voluntarily share with us through product reviews, feedback, or customer service inquiries. We greatly appreciate your contributions to improving our products and services.   

Data Usage  

Our goal at Divamarketz is to provide you with a seamless and personalized shopping experience. Your personal data, including your name, email address, and shipping details, is primarily used to process your orders, track shipments, and communicate with you regarding your purchases. In addition, we use your information to improve the functionality of our website, customize our product offerings, and enhance our customer service. As a result of analyzing your browsing behavior and purchase history, we are able to recommend products that are aligned with your style and preferences.  

We may use your contact information to send you order confirmations, shipping updates, and account-related notifications. Your email address may also be used to keep you informed about promotions, new arrivals, and exclusive offers if you have opted to receive them.   

Data Security   

We take the security and protection of your personal information very seriously at Divamarketz. Using industry-standard security measures, we protect your data from unauthorized access, disclosure, alteration, and destruction. Secure socket layer (SSL) encryption technology encrypts sensitive data, such as payment information, during checkout on our website. The encryption process safeguards the confidentiality and security of your personal and financial information.  

Your personal data is accessible only to authorized personnel who need it to perform specific tasks related to your orders or customer support requests. In order to maintain the highest level of security, we conduct regular security audits and updates to our systems. Although we do our best, there are no foolproof methods of transmitting or storing data over the internet or electronically.  

Information Sharing    

It is important for you to know that we do not share, sell, or rent your personal information to third parties for their marketing purposes. We take the responsibility of protecting your data seriously, so we treat it with the utmost confidentiality.  

We may, however, share your information with trusted third-party service providers in order to provide you with a better shopping experience. Our partners assist us in various aspects of our business, including payment processing, order fulfillment, and customer service. In addition to requiring them to adhere to strict privacy and security standards, we only share information that is necessary for them to perform their designated tasks.  

Also, we may share aggregated, non-personal information, such as website usage statistics, with analytics providers and advertisers to better understand our customers' preferences. It is not possible to identify individual users from this information.   

Cookies  

In order to enhance your browsing experience, our website uses cookies, which are small text files stored on your device. Using these cookies, we can analyze website traffic, personalize content, and recommend products you might be interested in.   

Third-party Website Links   

There may be links on our website to third-party websites or services that we are not responsible for or control. We do not control the privacy practices of external websites, and this Privacy Policy applies only to the information we collect through our website. If you visit third-party websites through links on our platform, please review their privacy policies. There may be differences between our terms of service, cookies policies, and data collection practices on these websites.  

While we strive to partner with reputable and trusted third-party websites, we cannot be responsible for their content or activities. It is recommended to exercise caution and discretion when accessing and sharing information on third-party websites, as they may have their own privacy policies and practices. It is at your own discretion and risk to use external websites linked to from our platform.  

Choice/Opt Out   

By clicking the "unsubscribe" link provided in our emails, you can opt out of receiving promotional emails or newsletters from us. Even if you opt out of marketing communications, you may still receive essential transactional emails related to your orders and account even if you opt out of marketing communications.  

Children’s Rights   

Our company is committed to protecting the privacy of children. We only provide our website and services to individuals who are at least 18 years old. We do not knowingly collect or store personal information about children under 18 years of age. We will take immediate steps to delete any personal data collected from a child without appropriate consent if we become aware of this.  

User’s Rights   

We respect and value your privacy rights. As a user of our platform, you have certain rights concerning your personal information:   

• Access:  We are required to provide you with access to the personal data we hold about you. You can review, modify, and request a copy of your data by contacting us using the methods listed in our Contact Us section.   
• Correction:  To ensure the accuracy of your personal information, you have the right to request corrections or updates.  
• Deletion: When your personal data is no longer needed for the purposes for which it was collected or when you withdraw your consent, you may request its deletion.  
• Objection: Objecting to the processing of your personal data for certain purposes, such as direct marketing or where we rely on legitimate interests, is possible.  
• Withdraw Consent:  If we rely on your consent to process your data, you may withdraw that consent at any time. A withdrawal of consent does not affect the lawfulness of the processing based on the consent before it was withdrawn.  

Changes to Privacy Policy  

Occasionally, we may update our Privacy Policy to reflect changes in our practices, regulatory requirements, or the evolution of our services. If there are any changes, we will notify you via email. To stay informed about the way we handle your personal information, we encourage you to review our updated Privacy Policy. Continued use of our website after any changes to this Privacy Policy indicates your agreement to the updated terms and practices. You can discontinue using our services if you disagree with any of the modifications.    

Contact Us  

Feel free to contact us if you have any questions or concerns about this Privacy Policy.  

eonessenceprivatelimited@gmail.com