Return and Refund Policy  

Eligibility  

In the event that you received a defective or damaged item, please accept our apologies. Please contact our customer service team within 48 hours of receiving an item if you wish to return or exchange it. In the event that you receive an incorrect item, please contact us immediately, and we will arrange for a return or exchange. It is not acceptable to return damaged or worn items. For a successful return, all labels, packaging, and invoices must be retained. Items missing from the return may prevent it from being processed. Should your item not be in original condition or have missing parts, please contact our support team within 48 hours.  

Process of Return  

Get in touch with our customer support team to initiate a return. We will provide you with specific instructions and guide you throughout the process. We will process the refund or exchange within 5-7 business days of receiving the returned item and verifying its condition.   

Exceptions / Non-Returnable Items 

We do not accept returns on perishable products, such as flowers, plants, or personal items. After viewing or downloading digital products such as e-books or software, you cannot return or refund them. For each of these categories, you will be informed of any specific exceptions during the purchase process.    

Return Shipping  

Shipping costs are the user's responsibility in the event of a return. In the event that there is an error on our part, we will gladly cover the return shipping costs.  

Method of Refund  

In order to process the refund, the original payment method will be used. Within 5-7 business days of receiving and inspecting your returned item, your refund will be processed.  

Contact Us  

Feel free to contact us if you have any questions or doubts about our Return and Refund Policy.  

eonessenceprivatelimited@gmail.com